Data Analyst

ModSquad is hiring a dedicated Data Analyst focused on the reporting and analytics side of operations. This is a fully remote opportunity for an analytical professional who doesn’t just deliver numbers, but uncovers deep daily insights and provides actionable suggestions to drive informed decision-making.

In this role, the Data Analyst will drill into core operational issues, build forecasting models, and deliver timely analysis to ensure critical opportunities and risks are never overlooked.

The selected candidate will work remotely to support client operations, safeguarding productivity, accuracy, and efficiency across customer experience services.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top global brands rely on ModSquad for customer support, content moderation, trust and safety, community management, and social media services.

ModSquad supports over 50 languages in more than 90 countries, working with startups and Fortune 500 companies alike—including clients like Spotify, VSCO, Vimeo, and Tourism Ireland.

As a pioneer in remote work, ModSquad provides a flexible, distributed environment where digital professionals work with leading international brands. ModSquad is an Equal Opportunity Employer.

What is the Data Analyst Role?

The Data Analyst role at ModSquad is a core operational function focused on converting raw data into actionable stories, optimized workforce strategies, and performance insights.

The role aims to help professionals:

• Work with top global brands and international customer experience operations

• Master workforce management (WFM) principles, staffing heat maps, and capacity planning

• Leverage advanced reporting tools like Google Sheets and Zendesk Explore

• Develop strong root-cause analysis and strategic decision-making skills

• Translate complex data concepts into clear insights for non-technical stakeholders

Key Responsibilities

1. Daily Reporting & Analysis

The Data Analyst produces regular reports and dashboards to keep operational teams informed.

Their responsibilities include:

• Producing daily operational reports, dashboards, and ongoing analytics

• Going beyond baseline figures to highlight trends, risks, and strategic opportunities

• Delivering timely insights to ensure operational risks are identified early

2. KPI & SLA Monitoring

The role requires vigilant oversight of key performance metrics to maintain high quality standards.

This involves:

• Monitoring KPIs and SLAs continuously to safeguard productivity and accuracy

• Maintaining strict data integrity and discipline across all reporting platforms

• Ensuring operational consistency and performance alignment

3. Forecasting, Heat Maps & WFM Integration

Data Analysts play a critical role in resource allocation and capacity planning.

This includes:

• Building robust forecasting models and capacity insights for operational planning

• Developing staffing heat maps to optimize team coverage

• Applying workforce management (WFM) principles to guide scheduling and resource management

4. Root Cause Analysis & Process Improvement

The position takes a proactive approach to solving operational bottlenecks.

This involves:

• Investigating root causes behind operational inefficiencies

• Recommending actionable solutions to streamline workflows

• Supporting continuous process improvement across teams

Skills Required

Google Sheets, Pivot Tables, Lookups, Zendesk Explore, Tableau, Workforce Management (WFM), Staffing Heat Maps, Capacity Planning, Forecasting, KPI Monitoring, SLA Tracking, Root Cause Analysis, Process Improvement, Data Integrity, Stakeholder Communication, Data Analysis

Eligibility Criteria

Candidates applying for the Data Analyst position should meet the following requirements:

• Strong background in data analytics, reporting, and operational operations

• Advanced proficiency in Google Sheets (Pivot Tables, Lookups, complex formulas)

• Hands-on experience with Zendesk Explore (Tableau experience is a plus)

• Direct experience with Workforce Management (WFM) concepts, heat maps, and scheduling analytics

• Proven ability to communicate technical data clearly to non-technical stakeholders

• High attention to detail, data integrity, and analytical discipline

Work From Home Requirements

This is a fully remote Work From Home position.

Candidates must have:

• A quiet and secure home office setup

• Reliable high-speed internet connection suitable for remote data operations

• A functioning laptop/computer with modern hardware standards

Working Hours

• Core Hours: Flexible start time, with a mandatory requirement to overlap until 2:00 PM PST (e.g., 5:00 AM – 2:00 PM PST).

• Schedule: Starting at 40 hours per week, with potential for increased hours based on operational needs.

Working Days

Monday through Friday.

Internship / Employment Duration

This is a permanent full-time employment opportunity.

Salary

Salary details are not explicitly disclosed in the job posting and will be communicated during the hiring process based on experience and skillset.

Benefits

Employees at ModSquad enjoy several workplace benefits, including:

• Fully remote work flexibility

• Exposure to top global Fortune 500 and startup brands

• Inclusive, equal-opportunity workplace culture

• Continuous learning in advanced workforce analytics and BI tools

Full-Time Opportunity

This is a full-time position offering long-term career growth in data analytics, workforce management, and operational strategy.

Number of Openings

The exact number of openings is not specified in the job posting.

Start Date

Immediate / As specified upon selection.

Who Can Apply?

This opportunity is ideal for professionals interested in:

• Operational Data Analytics & BI Reporting

• Workforce Management (WFM) & Capacity Planning

• Remote Analytics & Customer Experience Support

• Process Optimization & KPI/SLA Strategy

How to Apply

Interested candidates can apply directly by hitting the “Apply” button on ModSquad’s official job posting or careers page.

Applicants should ensure their resume highlights:

• Advanced Google Sheets and BI tool capabilities (Zendesk Explore / Tableau)

• Relevant WFM, capacity planning, or forecasting experience

• Past experience managing daily operational reporting and KPI tracking

• Ability to meet the required PST working hours overlap

Frequently Asked Questions

1. Is this a Work From Home job?

Yes. The Data Analyst position at ModSquad is a fully remote Work From Home role.

2. What are the required working hours?

The role requires working 40 hours per week, Monday through Friday, with a mandatory overlap until 2:00 PM PST (e.g., 5:00 AM – 2:00 PM PST).

3. What BI tools are required for this role?

Hands-on experience with Zendesk Explore is required, and experience with Tableau is considered a plus.

4. What level of Google Sheets expertise is expected?

Advanced expertise is required, including mastery of Pivot Tables, Lookups, and complex data manipulation formulas.

5. What is Workforce Management (WFM) experience needed for?

WFM experience is necessary to create staffing heat maps, build forecasting models, and optimize capacity planning and coverage.

6. Where is ModSquad headquartered?

ModSquad operates primarily as a remote-first organization with a global network supporting clients across 90+ countries.

7. What type of clients does ModSquad work with?

ModSquad works with leading global companies, including Spotify, VSCO, Tourism Ireland, Vimeo, and various Fortune 500 enterprises.

8. Is this a full-time position or a contract role?

It is a full-time role starting at 40 hours per week, with potential for additional hours based on operational requirements.

9. What salary is offered for this role?

Salary details are not specified in the job posting and will be discussed during the interview process.

10. How do I apply for this position?

You can apply directly through ModSquad’s official career portal by submitting your application details.

Final Words

The Data Analyst role at ModSquad offers an exciting remote opportunity for analytics professionals looking to shape operations for major global brands.

By blending advanced Google Sheets expertise, Zendesk Explore analytics, and Workforce Management principles, the role focuses on turning operational data into strategic forecasts and daily actionable insights.

With a 40-hour workweek, flexible start times overlapping PST hours, and an inclusive remote-first culture, it serves as a great platform to advance your career in business intelligence and operational analysis.