Customer Support Executive

Presidency is hiring experienced, enthusiastic, and self-motivated professionals for the role of Customer Support Executive. This is a remote opportunity based out of Navi Mumbai, Maharashtra, designed for seasoned support specialists focused on operational excellence and continuous improvement.

The selected candidate will be responsible for ensuring the smooth execution of daily customer support operations. This includes engaging directly with customers across multiple communication channels, handling complex inquiries, resolving complaints efficiently, and consistently meeting key operational targets.

Candidates will work remotely with minimal supervision while driving high satisfaction levels across the organization’s client network.

About Presidency

Presidency is a leading organization dedicated to providing high-quality service delivery and customer engagement solutions.

Focusing on operational growth and customer satisfaction, Presidency fosters a dynamic work environment built around continuous improvement, employee empowerment, and professional excellence.

What is the Customer Support Executive Role?

The Customer Support Executive role at Presidency is a senior-level support position responsible for maintaining high customer satisfaction standards and optimizing service workflows.

The role aims to help professionals:

• Manage multi-channel customer inquiries (Calls, Email, Chat) in a remote setup

• Apply advanced problem-solving techniques to resolve complex customer issues

• Work with modern contact center software databases and record-management platforms

• Consistently meet and exceed individual and team performance metrics

• Enjoy the flexibility of remote work backed by structured operational support

Key Responsibilities

1. Multi-Channel Customer Support

Customer Support Executives handle high-volume interactions across multiple communication touchpoints.

Their responsibilities include:

• Managing large amounts of inbound calls, emails, and chat inquiries in a timely manner

• Following established communication scripts and standardized templates across various support topics

• Actively listening to customer issues, clarifying needs, and researching underlying problems

• Delivering effective solutions, workarounds, or alternatives tailored to individual situations

2. Contact Center Database & Record Management

The role requires maintaining meticulous documentation across all customer touchpoints.

This involves:

• Logging and documenting all customer conversations and ticket details in the contact center database

• Ensuring accurate, structured, and easily retrievable records of customer interactions

• Tracking issue resolution lifecycles to prevent recurring complaints

3. Target Achievement & Performance Optimization

Executives work toward driving operational efficiency and meeting strict quality criteria.

This includes:

• Meeting and exceeding personal and team quantitative and qualitative service targets

• Adapting communication styles to effectively manage diverse customer personality types

• Prioritizing tasks effectively to maintain high resolution speed and accuracy

Skills Required

Customer Support, Inbound Calls, Email Support, Chat Interaction, Query Resolution, Active Listening, Multi-tasking, Time Management, CRM Systems, Target Achievement, Customer Relationship Management

Eligibility Criteria

Candidates applying for the Customer Support Executive position should meet the following requirements:

• Graduation degree in any relevant discipline

• Minimum 5 to 7 years of hands-on experience in a dedicated customer support role

• Proven track record of over-achieving performance and resolution targets

• Exceptional active listening, verbal, and written communication skills

• High proficiency with computer systems, contact center databases, and software tools

• Proven capability to work remotely with minimal supervision while maintaining high productivity

Work From Home Requirements

This is a remote opportunity associated with Navi Mumbai, Maharashtra.

Candidates must have:

• A quiet, dedicated home workspace free from background disturbances

• A reliable, high-speed internet connection for call and chat operations

• A modern laptop or desktop system capable of running contact center software

Working Hours

Standard full-time operational schedule as determined by company requirements.

Working Days

Standard full-time work schedule according to Presidency operational guidelines.

Internship / Employment Duration

This is a permanent full-time employment opportunity.

Salary

Salary details are not explicitly disclosed in the job posting and will be discussed during the interview process based on candidate experience and skill level.

Benefits

Employees in this role enjoy several workplace benefits:

• Remote work flexibility (Work From Home)

• High-growth, performance-driven environment

• Professional development in customer experience operations

• Opportunities for career advancement within the support hierarchy

Full-Time Opportunity

This is a permanent full-time role offering long-term career growth in customer relationship management and support operations.

Number of Openings

The exact number of available openings is not specified in the job posting.

Start Date

Immediate / As specified upon selection.

Who Can Apply?

This opportunity is ideal for professionals interested in:

• Senior Customer Support & Call Center Operations

• Multi-Channel Communication (Inbound Calls, Chat, Email)

• Remote Customer Relationship Management

• Operations Quality & Target Management

How to Apply

Interested candidates can apply directly through the official job portal or Presidency’s application link.

Applicants should ensure their resume highlights:

• 5 to 7 years of customer support experience

• Key achievements in meeting or exceeding targets

• Experience with multi-channel support systems (Call, Email, Chat)

• Ability to work remotely in Navi Mumbai or surrounding regions

Frequently Asked Questions

1. Is this a Work From Home job?

Yes. The position is a remote role associated with Navi Mumbai, Maharashtra.

2. How much experience is required for this role?

Candidates must have between 5 to 7 years of experience in a formal customer support capacity.

3. What communication channels will I be handling?

The role involves managing inbound calls, email queries, and live chat interactions.

4. What educational qualification is required?

Candidates must possess an undergraduate degree (Any Graduate) with relevant customer support experience.

5. What are the key skills needed for this role?

Essential skills include inbound call handling, email/chat support, active listening, CRM record keeping, time management, and target achievement.

6. Is this a full-time role or a contractual position?

This is a permanent full-time employment opportunity.

7. What is the salary offered for this position?

Salary details are not specified in the job posting and will be communicated during the selection process.

8. Do I need experience with CRM software?

Yes. Proficiency with computers, software platforms, and contact center databases is required.

9. Can freshers apply for this job?

No. This role specifically requires 5 to 7 years of prior experience in customer support.

10. How do I apply?

You can submit your application directly on the hiring site or via Presidency’s official career page.

Final Words

The Customer Support Executive position at Presidency offers an ideal remote opportunity for experienced support professionals seeking a target-driven, high-growth role.

Focusing on inbound calls, email, and chat interactions, the position requires 5 to 7 years of experience, strong communication abilities, and proficiency with contact center platforms.

With the convenience of remote work based out of Navi Mumbai, Maharashtra, it provides a solid platform for seasoned executives to leverage their customer management capabilities and drive operational success.