Support Specialist

Kard Financial is hiring a Support Specialist for its India-based team. This is a fully remote opportunity for professionals with 3–6 years of experience in technical support, application support, or technical operations.

The selected candidate will be responsible for resolving technical issues, troubleshooting APIs, investigating transaction discrepancies, and providing technical assistance to merchant and financial institution partners.

About the Company:

Kard Financial, Inc. is a financial technology company building commerce media infrastructure that connects financial institutions, financial services platforms, and merchants through data-driven solutions and merchant-funded rewards.

The company focuses on helping businesses improve customer engagement through relevant rewards, marketing intelligence, and commerce technology solutions.

Roles & Responsibilities:

• Manage and prioritize incoming partner support tickets through Zendesk.
• Troubleshoot technical issues using Postman, MongoDB, and internal tools.
• Investigate technical problems, identify root causes, and provide appropriate solutions.
• Escalate complex technical issues to engineering teams with proper documentation.
• Review and validate pending transactions against merchant campaign terms.
• Investigate transaction discrepancies and partner-submitted audits.
• Support partner onboarding and offboarding, including API validation and platform configuration.
• Maintain accurate merchant information and campaign records.
• Generate and validate partner reports using Databricks and other internal tools.
• Test new product features, identify bugs, and coordinate with engineering and product teams.
• Improve support workflows and maintain technical documentation.

Eligibility:

• Candidates should have 3–6 years of experience in technical support, application support, technical operations, or a similar role.
• Hands-on experience troubleshooting REST APIs using Postman or similar tools.
• Knowledge of MongoDB or other NoSQL databases.
• Experience working with Zendesk, Jira, or similar ticket management platforms.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple support requests while meeting deadlines and SLAs.
• Experience with fintech, SaaS platforms, payment systems, or transaction-related products will be an added advantage.
• Familiarity with AWS, Databricks, SQL, and product QA will be beneficial.

Important: Applicants must currently reside in India, as the company is only hiring India-based candidates for this remote position.

Salary:

Kard Financial is offering a compensation of $10 USD per hour for this position. Based on an indicative exchange rate of approximately ₹94.40 per USD and assuming 40 working hours per week throughout the year, this translates to approximately ₹19.6 LPA (annualized).

The actual annual earnings may vary depending on working hours, payment arrangements, exchange-rate fluctuations, and applicable deductions. The company has explicitly mentioned the hourly compensation in its official job posting.

Benefits:

Kard Financial offers a remote-first working environment with flexible paid time off, work-from-home setup reimbursement, and coworking space reimbursement. Employees also get opportunities to participate in company offsites for team building, networking, and planning. Additional benefits mentioned include health, dental, and vision insurance. Some listed benefits, including certain holidays and 401(k) employer matching, are specifically applicable to US employees.

How to Apply:

Interested and eligible candidates can apply for the Support Specialist position through Kard Financial’s official careers portal.

Click on the application link provided below to visit the company’s official recruitment page. Review the job requirements, complete the application form, and upload your updated resume/CV to submit your application.