Customer Success Manager – Webgility

Webgility is hiring a Customer Success Manager for a 100% remote position in India. The ideal candidate will be responsible for managing customer relationships, improving product adoption, identifying business growth opportunities, and ensuring customers receive maximum value from the company’s SaaS solutions.

This is an excellent opportunity for professionals with experience in customer success, account management, and SaaS-based businesses who enjoy building long-term customer relationships.

About the Company:

Webgility is a technology company providing e-commerce accounting automation solutions. Its platform helps online businesses, retailers, and small businesses automate accounting processes, synchronize financial data, and streamline business operations.

The company focuses on helping businesses improve efficiency through technology while providing employees with opportunities for professional growth and development.

Roles & Responsibilities:

• Manage a portfolio of assigned customers and act as their primary point of contact.
• Build and maintain strong customer relationships to improve satisfaction and retention.
• Proactively engage with customers to understand their business requirements and goals.
• Monitor product usage and identify opportunities to improve product adoption.
• Identify upselling and expansion opportunities and successfully close deals.
• Conduct Quarterly Business Reviews (QBRs) with key customers.
• Coordinate with Product and Support teams to resolve customer issues.
• Collect customer feedback and communicate improvement suggestions to internal teams.
• Help customers achieve their business objectives through effective product utilization.
• Develop customer advocacy through testimonials, case studies, and references.

Eligibility:

• 3–6 years of experience in Customer Success Management or a related field.
• Strong understanding of customer success practices and methodologies.
• Excellent communication and interpersonal skills.
• Experience managing customer relationships and improving customer retention.
• Proven ability to identify upselling and business expansion opportunities.
• Strong negotiation and problem-solving abilities.
• Experience working with SaaS products or e-commerce technology is preferred.
• Ability to work independently in a remote environment.
• Bachelor’s degree in Business, Communications, or a related discipline is preferred.

Salary:

The estimated salary range for this position is ₹10 LPA to ₹20.9 LPA, based on available Glassdoor salary estimates for Customer Success Managers at Webgility. The actual salary may vary depending on experience, skills, interview performance, and the company’s compensation structure.

The salary mentioned above is an estimated market range and has not been independently confirmed as the official compensation offered for this particular vacancy. Candidates can confirm the final salary package during the recruitment process.

Benefits:

Webgility offers a remote-friendly working environment with benefits such as work-from-home flexibility, paid time off, parental leave, professional development opportunities, learning resources, health and wellness initiatives, and employee recognition programs. Remote employees may also receive company-provided hardware and internet reimbursement. The company additionally offers group health insurance covering employees and eligible family members.

How to Apply:

Interested and eligible candidates can apply online through the official Webgility careers portal. Click on the application link below to visit the company’s official recruitment page, review the complete job requirements, and submit your application.