Supervisor, Client Delivery

GMR Marketing is hiring a Supervisor, Client Delivery to support the planning, execution, and success of domestic and international experiential programs.

The Supervisor, Client Delivery will work closely with the Director and play an important role in managing the tactical and operational details of high-touch programs.

The position requires close collaboration with clients, internal teams, external partners, vendors, suppliers, and onsite field teams to deliver exceptional experiences across complex, multi-market engagements.

The role is particularly suited to experienced hospitality and experiential professionals who understand sponsorship asset utilization and high-value corporate guest experiences.

The successful candidate will need exceptional time-management and organizational skills, strong client-service capabilities, and the ability to troubleshoot and adapt in fast-paced, high-pressure environments.

The position requires the ability to manage multiple workstreams and timelines simultaneously while maintaining a high standard of execution and ensuring that important details are not overlooked.

About GMR Marketing

GMR Marketing describes itself as an Experience Agency Making Unforgettable Stories Born of Humanity.

The agency focuses on creating brand experiences that connect physical, digital, and social environments.

GMR works across major global experience platforms and has decades of event expertise spanning properties such as the Olympic and Paralympic Games, FIFA World Cups, the Super Bowl, Ryder Cup, Wimbledon, and Formula 1.

The company’s team works within complex corporate ecosystems to develop experiences for high-value target audiences.

GMR’s approach combines creative thinking with detailed operational execution, particularly within rapid, high-pressure, and constantly changing environments.

What is the Supervisor, Client Delivery Role?

The Supervisor, Client Delivery supports the Director in planning and executing high-touch experiential programs across domestic and international markets.

The role enables the Client Delivery team to:

• Support experiential program planning
• Coordinate complex event logistics
• Manage hospitality program details
• Support high-value corporate guest experiences
• Coordinate clients, vendors, suppliers, and internal teams
• Manage multiple workstreams and timelines
• Support sponsorship asset utilization
• Develop guest communications
• Maintain project plans and tracking documents
• Support program budgets and financial administration
• Coordinate onsite execution
• Troubleshoot operational challenges
• Support site inspections and client meetings
• Contribute to post-program reporting
• Maintain high standards of execution across complex programs

The position combines event operations, hospitality, client service, project coordination, financial administration, guest communication, and onsite execution.

Key Responsibilities

1. Hospitality & Program Execution

The Supervisor, Client Delivery will support the planning and execution of high-touch corporate hospitality programs.

Responsibilities include:

• Supporting domestic hospitality programs
• Supporting international hospitality programs
• Coordinating accommodations
• Coordinating transportation
• Supporting ticketing requirements
• Coordinating hospitality venues
• Managing food and beverage details
• Coordinating entertainment
• Supporting gifting programs
• Coordinating staffing requirements
• Managing guest communications
• Supporting other operational requirements
• Ensuring program details are delivered according to expectations

2. Event Logistics & Organization

The role involves managing the tactical details associated with the event lifecycle.

Responsibilities may include:

• Coordinating hotel room blocks
• Managing ground transportation requirements
• Supporting registration
• Coordinating gifting
• Managing uniforms
• Coordinating marketing collateral
• Supporting signage requirements
• Managing guest itineraries
• Preparing and tracking onsite materials
• Maintaining project plans
• Developing and maintaining workback schedules
• Managing timelines
• Maintaining checklists
• Updating tracking documents
• Coordinating multiple priorities and deadlines

The Supervisor is expected to maintain a high level of organization and ensure that important operational details are not overlooked.

3. Client & Stakeholder Support

The Supervisor, Client Delivery will build and maintain strong relationships with clients and stakeholders.

Responsibilities include:

• Supporting client relationships
• Preparing meeting materials
• Preparing presentations
• Developing status updates
• Supporting guest communications
• Coordinating internal stakeholders
• Coordinating vendors
• Coordinating suppliers
• Working with onsite field staff
• Ensuring information is shared accurately
• Clarifying responsibilities across teams
• Supporting program objectives
• Helping maintain strong client-service standards

4. Guest Communications

Clear and effective communication is an important part of delivering a seamless guest experience.

The Supervisor will support the development of:

• Guest registration site content
• Event communications
• Event-detail communications
• Guest instructions
• FAQs
• Confirmation messaging
• Guest itineraries
• Other guest-facing information

Responsibilities include:

• Ensuring information is accurate
• Maintaining clear communication
• Ensuring communications are brand aligned
• Supporting guest understanding of event requirements
• Providing relevant event information
• Helping create a seamless guest experience

5. Financial & Operational Management

The role includes supporting financial administration across programs and markets.

Responsibilities may include:

• Supporting program budgets
• Monitoring expenses
• Processing invoices
• Reconciling costs
• Maintaining accurate financial records
• Identifying financial variances
• Identifying potential financial risks
• Supporting operational tracking
• Communicating relevant financial information to stakeholders

The Supervisor should maintain strong organizational discipline when managing financial and operational information.

6. Problem Solving & Adaptability

Experiential programs often operate in fast-paced environments where priorities can change quickly.

The Supervisor will be expected to:

• Identify operational challenges
• Assess problems quickly
• Develop practical solutions
• Exercise sound judgment
• Adapt to changing client requirements
• Adjust to changing business needs
• Manage unexpected issues
• Maintain execution standards under pressure
• Support teams during high-pressure situations
• Remain resourceful when circumstances change

7. Process & Project Management

The Supervisor will contribute to strong project management practices across programs.

Responsibilities include:

• Maintaining project management processes
• Improving templates
• Improving tracking tools
• Supporting operating procedures
• Contributing to post-program reporting
• Maintaining organized project documentation
• Tracking deliverables
• Monitoring deadlines
• Supporting program workbacks
• Identifying opportunities to improve operational efficiency

8. Technology & Event Platforms

The role requires comfort with Microsoft Office and relevant event technology.

Responsibilities may include:

• Using Microsoft Office tools
• Working with project management platforms
• Working with registration technology
• Working with event technology platforms
• Maintaining digital tracking documents
• Supporting event-related technology processes
• Using technology to improve organization and communication

The Supervisor should remain curious about new tools and technologies that can improve hospitality, events, sponsorship, and guest experiences.

9. Sponsorship & Guest Experience

The role requires an understanding of sponsorship asset utilization and high-value corporate guest experiences.

Responsibilities include:

• Supporting the use of sponsorship assets
• Understanding how sponsorship elements contribute to guest experiences
• Supporting high-value corporate hospitality
• Coordinating guest-facing program details
• Maintaining brand and experience standards
• Ensuring operational details support the intended guest experience

10. Onsite Program Execution

The Supervisor may support onsite execution across domestic and international programs.

Responsibilities may include:

• Supporting onsite event operations
• Coordinating onsite teams
• Working with vendors and suppliers
• Managing guest-facing logistics
• Supporting hospitality operations
• Troubleshooting onsite challenges
• Communicating with clients and stakeholders
• Ensuring program details are executed according to plan
• Adapting to changing onsite requirements

11. Travel & Global Program Support

The role may require domestic and international travel.

Travel may be required for:

• Site inspections
• Client meetings
• Event preparation
• Onsite program execution
• Domestic experiential programs
• International experiential programs

The role may also require extended periods of travel, remote work from host cities or local offices, and flexible availability during nights, weekends, and holidays.

Skills Required

Experiential Marketing, Corporate Hospitality, Event Coordination, Event Logistics, Program Execution, Client Service, Sponsorship Asset Utilization, Guest Experience, Project Management, Vendor Management, Stakeholder Management, Budget Administration, Financial Reconciliation, Guest Communications, Event Registration, Onsite Event Management, Microsoft Office, Project Management Technology, Event Technology, Timeline Management, Workback Schedules, Problem Solving, Operational Planning, Domestic Events, International Events.

Eligibility Criteria

Candidates applying for the Supervisor, Client Delivery role should demonstrate:

• Experience in hospitality
• Experience in experiential marketing
• Experience supporting corporate events
• Experience with high-touch hospitality programs
• Experience coordinating event logistics
• Experience managing multiple workstreams
• Strong time-management skills
• Strong organizational skills
• Strong client-service skills
• Experience working with clients and stakeholders
• Ability to coordinate vendors and suppliers
• Ability to work in fast-paced environments
• Ability to troubleshoot operational challenges
• Ability to adapt to changing priorities
• Understanding of sponsorship asset utilization
• Understanding of high-value corporate guest experiences
• Strong written communication skills
• Ability to work under pressure
• Willingness and ability to travel domestically and internationally

Preferred / Additional Skills

Candidates with the following experience may have additional relevant qualifications:

• Corporate hospitality experience
• International event experience
• Experiential marketing experience
• High-value guest experience management
• Sponsorship program experience
• Event registration experience
• Hotel and accommodation coordination
• Ground transportation coordination
• Ticketing coordination
• Food and beverage coordination
• Entertainment coordination
• Gifting programs
• Guest communication development
• Budget tracking
• Invoice processing
• Cost reconciliation
• Vendor management
• Onsite event execution
• Site inspection experience
• Client meeting support
• Project management technology
• Registration technology
• Event technology platforms
• Post-program reporting

Key Attributes

GMR Marketing is looking for professionals who demonstrate:

Organization: Able to manage detailed event plans, timelines, workbacks, checklists, and multiple overlapping workstreams.

Time Management: Able to prioritize competing deadlines and ensure deliverables are completed on schedule.

Client Service: Able to build strong relationships with clients and stakeholders while maintaining a high standard of service.

Attention to Detail: Careful and thorough when managing complex hospitality and event requirements.

Problem Solving: Resourceful and able to quickly assess challenges and identify practical solutions.

Adaptability: Comfortable adjusting to changing client needs, event requirements, and operational circumstances.

Collaboration: Able to work effectively with internal teams, vendors, suppliers, clients, and onsite staff.

Judgment: Able to make sound decisions in fast-paced and high-pressure environments.

Solutions Orientation: Focused on finding practical ways forward rather than allowing obstacles to stop progress.

Execution: Takes pride in delivering polished, seamless experiences and maintaining high operational standards.

Fresh Thinking: Brings new ideas and remains curious about developments in hospitality, events, sponsorship, and guest experience.

Work From Home / Workspace Requirements

This is a remote position with GMR Marketing.

The role may require employees to work remotely from host cities or local offices during certain programs.

Candidates should be comfortable:

• Working remotely
• Collaborating with distributed teams
• Managing event programs digitally
• Communicating with clients and stakeholders remotely
• Working from host cities when required
• Working from local offices when required
• Supporting onsite program execution
• Maintaining productivity across changing work environments

Working Hours

The position may require flexible availability, particularly during active experiential programs.

Candidates should be comfortable working:

• Nights
• Weekends
• Holidays
• Extended event periods

Working hours may vary depending on client requirements, event schedules, travel, and onsite program execution.

Working Days

This is a full-time employment opportunity.

The provided job description does not specify a fixed weekly schedule.

Working days and schedules may vary based on program requirements and event execution timelines.

Salary

Annual Compensation: $70,000 – $80,000 per year.

The stated range may vary depending on the candidate’s experience.

Benefits

Benefits listed for this role include:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Employee stock purchase plan
• Vacation
• Personal days
• Paid holiday time
• Disability benefits, subject to applicable plan terms
• Life insurance, subject to applicable plan terms
• FSA/HSA plans, subject to applicable plan terms

Specific benefits remain subject to the applicable benefit plans and employment terms.

Travel Requirements

Travel is an important component of this role.

The Supervisor, Client Delivery must be open and able to travel:

• Domestically
• Internationally
• For site inspections
• For client meetings
• For onsite program execution

The role may involve extended periods of travel, remote work from host cities or local offices, and flexible availability during nights, weekends, and holidays.

Full-Time Opportunity

This is a full-time Supervisor, Client Delivery opportunity with GMR Marketing.

The role provides an opportunity for experienced hospitality and experiential professionals to support complex domestic and international programs and work with clients, internal teams, vendors, and external partners.

Successful candidates will gain exposure to corporate hospitality, sponsorship asset utilization, event logistics, guest communications, financial administration, project management, onsite execution, and high-value guest experiences.

Who Can Apply?

This opportunity is suitable for professionals interested in:

• Experiential Marketing Careers
• Corporate Hospitality
• Event Management
• Event Operations
• Client Delivery
• Client Services
• Sponsorship Marketing
• Guest Experience
• Corporate Events
• International Events
• Event Logistics
• Hospitality Management
• Program Management
• Experiential Program Execution
• High-Value Guest Experiences
• Remote Event Management
• Global Experiential Marketing

How to Apply

Interested candidates can apply through GMR Marketing’s designated application process.

Applicants should ensure their resume clearly highlights:

• Hospitality experience
• Experiential marketing experience
• Corporate event experience
• High-touch hospitality program experience
• Event logistics experience
• Client service experience
• Project management experience
• Vendor and supplier coordination
• Guest communication experience
• Budget and expense management
• Onsite event execution
• Sponsorship experience where applicable
• Domestic and international event experience
• Experience managing multiple workstreams
• Strong organizational and time-management skills
• Experience working in fast-paced environments
• Willingness and ability to travel

Candidates should also highlight examples of complex programs, hospitality experiences, event logistics, client projects, onsite execution, or operational challenges they have successfully managed.

Frequently Asked Questions

1. Is the Supervisor, Client Delivery job a Work From Home position?

Yes. The position is listed as Remote – GMR.

However, the role also requires travel and may involve working from host cities or local offices during programs.

2. What company is hiring for this position?

The position is with GMR Marketing, an experience agency focused on creating experiential programs and brand experiences.

3. What is the salary for this position?

The listed annual compensation range is $70,000 – $80,000, depending on experience.

4. What type of experience is required?

The role is designed for an experienced hospitality and experiential professional with experience in areas such as corporate event coordination, hospitality, experiential marketing, logistical planning, and/or high-stakes onsite execution.

5. Does the role involve corporate hospitality?

Yes. Supporting high-touch corporate hospitality programs and high-value corporate guest experiences is a core part of the position.

6. Does the role involve international events?

Yes. The position supports both domestic and international experiential programs.

7. Does the role involve sponsorship?

Yes. The required skills include an understanding of sponsorship asset utilization.

8. Does the role involve client management?

Yes. The Supervisor will work closely with clients and stakeholders and will support meetings, presentations, status updates, guest communications, and other client-related activities.

9. Does the role involve event logistics?

Yes. Event logistics are a major part of the role and may include accommodations, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, registration, uniforms, signage, collateral, and guest itineraries.

10. Does the role involve budget management?

Yes. The Supervisor will support program budgets, monitor expenses, process invoices, reconcile costs, maintain financial records, and identify potential variances or risks.

11. Does the role involve guest communications?

Yes. The role includes developing and managing registration content, event communications, guest instructions, FAQs, confirmation messages, itineraries, and other guest-facing information.

12. Does the role require onsite work?

Yes. The role includes onsite program execution and may require travel to event locations.

13. Does the role require travel?

Yes. Domestic and international travel may be required for site inspections, client meetings, and onsite program execution.

14. Does the role require working nights and weekends?

The position may require flexible availability during nights, weekends, and holidays, particularly during active programs.

15. What technology skills are required?

The role requires proficiency with Microsoft Office and familiarity with relevant project management, registration, and event technology platforms.

16. What personal qualities are important for this role?

The position emphasizes organization, time management, client service, attention to detail, problem solving, adaptability, collaboration, sound judgment, resourcefulness, and a high standard of execution.

17. Does the role involve managing multiple projects?

Yes. The Supervisor is expected to manage multiple workstreams, timelines, priorities, and deadlines simultaneously.

18. What kind of events does GMR Marketing work on?

GMR describes experience across major global platforms including the Olympic and Paralympic Games, FIFA World Cups, the Super Bowl, Ryder Cup, Wimbledon, and Formula 1.

19. What benefits are offered?

Benefits include health, vision, and dental insurance, 401(k), employee stock purchase plan, vacation, personal days, paid holiday time, and eligibility for disability, life insurance, and FSA/HSA plans subject to applicable terms.

20. What type of professional is this role suited for?

The position is suited to an experienced hospitality or experiential professional who is highly organized, comfortable managing complex logistics, confident working with clients and stakeholders, adaptable under pressure, and committed to delivering polished high-touch experiences.