Customer Support Specialist (Retail Operations)

Fresh Prints is hiring a Customer Support Specialist (Retail Operations) for its remote team in India. The role involves supporting customers across multiple retail and e-commerce brands while handling customer service and operational tasks.

The selected candidate will respond to customer inquiries, manage orders and returns, resolve shipping and inventory issues, and use tools such as Shopify and Google Sheets to maintain accurate operational records.

About Fresh Prints and Frontier

Fresh Prints is a New York-based company with a remote team across India and the Philippines. Frontier, a subsidiary of Fresh Prints, helps growing companies build international remote teams.

For this position, the candidate will support TVP, a branded merchandise and fulfillment company providing services including custom merchandise, warehousing, fulfillment, and e-commerce solutions.

Key Responsibilities

• Respond to customer inquiries across multiple brands.
• Handle refunds, returns, return labels, order updates, and inventory adjustments.
• Use Shopify to manage customer and order information.
• Maintain trackers and operational data using Google Sheets.
• Resolve shipping, fulfillment, inventory, and backorder issues.
• Investigate customer issues and escalate complex problems when required.
• Manage multiple priorities while maintaining accuracy.
• Identify recurring issues and suggest process improvements.

Eligibility Criteria

Candidates should have:

• At least 2 years of experience in customer support, customer service, contact-center operations, or another customer-facing role.
• Experience with Shopify.
• Strong knowledge of Google Sheets, including filters, sorting, shared trackers, and basic formulas.
• Excellent written communication and attention to detail.
• Experience working with U.S.-based or international companies and customers.
• Strong problem-solving and organizational skills.
• Ability to work independently in a fast-paced environment.

Preferred Experience

Experience in logistics, fulfillment, shipping, inventory operations, or managing multiple brands and accounts will be an advantage.

Work From Home Requirements

Candidates should have:

• A reliable computer meeting the required specifications
• Stable high-speed internet
• A backup internet connection
• A quiet and professional workspace
• A reliable headset with microphone

Working Hours

The position requires working U.S. shift hours, and the schedule is non-negotiable.

Salary

₹7,00,000 – ₹9,00,000 per annum, depending on experience.

Who Can Apply?

This opportunity is suitable for customer support professionals with experience in e-commerce, retail operations, Shopify, order management, and customer service who are comfortable working U.S. shift hours.

How to Apply

Interested candidates can apply directly by clicking the “Apply Now” button below. You will be redirected to the company’s official application page to complete your application.

Frequently Asked Questions

1. Is this a remote job?

Yes. The position is remote and available for candidates based in India.

2. What is the salary?

The compensation is ₹7 LPA to ₹9 LPA, depending on experience.

3. How much experience is required?

At least 2 years of relevant customer support, customer service, contact-center, or customer-facing experience is required.

4. Is Shopify experience required?

Yes. Hands-on experience with Shopify is listed as a requirement.

5. Do I need to work U.S. hours?

Yes. The company states that employees will work U.S. shift hours, and the schedule is non-negotiable.

6. How do I apply?

Click the “Apply Now” button below to visit the company’s application page and submit your application.