Performance Marketing Manager

Pixis is hiring a Manager – Customer Success – Performance Marketing for a remote position involving collaboration with teams and clients across the US and India.

The role combines Customer Success, Performance Marketing, Client Management, and Team Leadership. The selected candidate will manage and develop a Customer Success team of approximately 4–5 members, build strong relationships with clients, oversee performance marketing initiatives, and ensure campaigns deliver against agreed client KPIs.

The ideal candidate should have 4–6 years of overall experience in Customer Success, Client Services, Account Management, Digital Marketing, or Performance Marketing, along with prior experience managing a team.

This role requires working in the US shift from 5:00 PM to 2:00 AM, making strong communication and collaboration skills particularly important for working with US-based clients and teams.

About Pixis

Pixis is a technology company focused on helping businesses use AI and technology to improve marketing and business performance.

The company provides technology-driven solutions designed to support marketing teams with areas such as campaign optimization, analytics, and performance improvement.

For candidates interested in the role, the official Pixis website can be used to learn more about the company, its products, and its work.

What is the Manager – Customer Success Role?

The Manager – Customer Success – Performance Marketing role is responsible for ensuring that clients receive strong strategic and operational support throughout their engagement.

The manager serves as a strategic point of contact for key accounts while also leading a team of Customer Success professionals. The role requires an understanding of performance marketing channels, campaign metrics, client objectives, and ROI-driven strategies.

In addition to managing existing client relationships, the position contributes to account growth, retention, upselling, cross-selling, and expansion opportunities.

Key Responsibilities

1. Customer Success Team Management

• Manage and mentor Customer Success / Client Success teams across the US and India.
• Lead and support a team of approximately 4–5 Customer Success professionals.
• Set clear expectations and team-level objectives.
• Monitor team productivity and performance.
• Coach team members on client management, strategic thinking, and performance marketing.
• Motivate and develop team members to support their professional growth.

2. Client Relationship Management

• Build strong and long-term relationships with clients.
• Act as a strategic point of contact for key accounts.
• Understand client business objectives, marketing goals, and performance expectations.
• Maintain effective communication with multiple client stakeholders.
• Ensure a high-quality customer experience throughout the client relationship.

3. Performance Marketing Strategy

• Translate client objectives into effective performance marketing strategies.
• Oversee performance marketing initiatives across multiple digital channels.
• Work with teams responsible for campaign execution and optimization.
• Ensure marketing strategies remain aligned with client KPIs and business objectives.

4. Digital Campaign Management

Oversee campaigns across channels including:

• Paid Search
• Paid Social
• Display
• Programmatic
• Other digital advertising channels
• Monitor campaign performance and identify opportunities for improvement.
• Ensure teams are delivering campaigns according to agreed objectives.
• Review campaign results and support data-driven optimization decisions.

5. Campaign Performance and Optimization

• Track campaign performance against client KPIs.
• Analyze performance metrics and identify optimization opportunities.
• Review ROI-driven marketing outcomes.
• Provide actionable recommendations based on campaign data.
• Work with relevant teams to address performance gaps.

6. Cross-Functional Collaboration

• Partner closely with internal teams to ensure smooth campaign execution.
• Collaborate with Performance Marketing, Media Buying, Analytics, Creative, and Product teams.
• Coordinate between customer-facing and internal teams.
• Ensure client requirements are communicated clearly to relevant stakeholders.
• Support timely and effective delivery of client initiatives.

7. Client Reporting and Business Reviews

• Review campaign performance with clients.
• Prepare and present performance updates.
• Conduct business reviews and strategic discussions.
• Provide actionable insights and recommendations.
• Communicate campaign progress, challenges, opportunities, and next steps to clients and internal leadership.

8. Team Goals and Performance Metrics

• Establish team-level goals and KPIs.
• Monitor team performance against defined metrics.
• Track productivity and quality of client deliverables.
• Identify performance gaps and implement appropriate improvement measures.
• Ensure the team maintains high standards of customer service and delivery.

9. Coaching and Development

• Coach team members on customer relationship management.
• Develop team capabilities in performance marketing strategy.
• Support problem-solving and account management skills.
• Help team members identify opportunities for account growth.
• Provide guidance on handling complex client situations and escalations.

10. Customer Retention and Escalation Management

• Identify potential customer risks at an early stage.
• Resolve client escalations effectively.
• Maintain high levels of customer satisfaction.
• Support customer retention through proactive account management.
• Ensure client concerns are addressed in a timely manner.

11. Account Growth

• Identify opportunities for account expansion.
• Drive upselling and cross-selling initiatives where appropriate.
• Identify additional opportunities to support client objectives.
• Work with internal teams to develop opportunities for account growth.

12. Process Improvement

• Develop processes and best practices to improve team efficiency.
• Identify opportunities to enhance customer experience.
• Improve processes related to campaign delivery and client management.
• Support initiatives that improve campaign outcomes and operational effectiveness.

13. US and India Team Collaboration

• Work effectively with teams and clients located in the US and India.
• Coordinate across different teams and stakeholders.
• Maintain effective communication during the required US shift.
• Ensure continuity and alignment between regional teams.

Skills Required

Candidates applying for this role should ideally have:

• Strong Customer Success or Client Success experience.
• Hands-on understanding of performance marketing.
• Knowledge of digital advertising and campaign management.
• Experience managing client accounts and multiple stakeholders.
• Prior experience managing a team of 4–5 members.
• Strong understanding of campaign performance metrics.
• Knowledge of campaign optimization and ROI-driven marketing.
• Excellent communication and presentation skills.
• Strong stakeholder management abilities.
• Analytical and problem-solving skills.
• Leadership and team development capabilities.
• Ability to work effectively with US and India-based teams.
• Experience in a technology-driven or agency environment is an advantage.

Eligibility Criteria

• Candidates should have 4–6 years of overall professional experience.
• Relevant experience may include:
  • Customer Success
  • Client Services
  • Account Management
  • Digital Marketing
  • Performance Marketing
• Prior experience managing a team of 4–5 professionals is expected.
• Candidates should have a strong understanding of performance marketing and digital advertising.
• Experience managing clients, accounts, or multiple stakeholders is required.
• Candidates should be comfortable working with US and India-based teams and clients.
• Strong communication, analytical, presentation, and leadership skills are important for the role.

Work From Home / Workspace Requirements

This is a Remote opportunity.

Because the position involves collaboration with US-based teams and clients, candidates should have a professional remote workspace that supports reliable communication, meetings, presentations, and extended evening/night working hours.

Working Hours

The specified shift timing is:

5:00 PM – 2:00 AM (US Shift)

Candidates should be comfortable working during these hours and collaborating with US-based clients and teams.

Working Days

The provided job description does not specify the exact working days or weekly schedule.

Candidates should confirm the working-day schedule and any weekend requirements during the recruitment process.

Salary

The salary or compensation range is not specified in the provided job description.

Candidates should confirm the compensation structure directly with Pixis during the hiring process.

Benefits

Specific employee benefits are not mentioned in the provided job description.

Candidates should confirm available benefits, allowances, insurance, paid leave, incentives, and other employment perks with Pixis during the recruitment process.

Full-Time Opportunity

This is a full-time remote management opportunity focused on Customer Success and Performance Marketing.

The position combines client management, performance marketing strategy, team leadership, campaign performance, customer retention, and account growth responsibilities.

Key Success Metrics

Success in this role will be evaluated through several areas, including:

• Customer satisfaction and retention
• Campaign performance and achievement of client KPIs
• Team productivity and performance
• Account growth and expansion
• Quality and timeliness of client deliverables
• Effective collaboration across US and India teams

Who Can Apply?

This opportunity may be suitable for:

• Customer Success Managers with performance marketing experience.
• Client Success professionals with digital marketing knowledge.
• Account Managers experienced in performance marketing.
• Digital Marketing professionals with strong client management experience.
• Performance Marketing professionals with team management experience.
• Professionals who have previously managed teams of 4–5 members.
• Candidates experienced in managing multiple client accounts or stakeholders.
• Professionals comfortable working with US-based clients and teams.
• Leaders with strong coaching, communication, and problem-solving skills.

How to Apply

Interested candidates can apply directly by clicking the “Apply Now” button below.

The button will take you to the company’s application page, where you can review the complete job details and submit your application.

Before applying, candidates should ensure their resume clearly highlights their Customer Success, Client Management, Performance Marketing, Digital Advertising, Team Management, Campaign Optimization, Stakeholder Management, and Account Growth experience.

Frequently Asked Questions

1. What is the job title at Pixis?

The position is for a Manager – Customer Success – Performance Marketing.

2. Is this a remote job?

Yes. The position is listed as a Remote opportunity.

3. What experience is required for this role?

The job description specifies 4–6 years of overall experience in Customer Success, Client Services, Account Management, Digital Marketing, or Performance Marketing.

4. Is team management experience required?

Yes. Candidates should have prior experience managing a team of approximately 4–5 members.

5. What shift will the selected candidate work?

The specified shift is the US shift from 5:00 PM to 2:00 AM.

6. What are the main responsibilities of the role?

The role involves managing Customer Success teams, developing client relationships, overseeing performance marketing campaigns, monitoring KPIs, managing escalations, supporting account growth, and improving team and client processes.

7. Which performance marketing channels are covered?

The role involves campaigns across Paid Search, Paid Social, Display, Programmatic, and other digital channels.

8. Will the manager work directly with clients?

Yes. The position requires building strong client relationships and serving as a strategic point of contact for key accounts.

9. Which internal teams will the Customer Success Manager collaborate with?

The role involves collaboration with Performance Marketing, Media Buying, Analytics, Creative, and Product teams.

10. Does the role involve account growth?

Yes. The manager is expected to identify opportunities for upselling, cross-selling, and account expansion.

11. What are the key success metrics for this position?

Key metrics include customer satisfaction and retention, campaign performance, achievement of client KPIs, team productivity, account growth, quality and timeliness of deliverables, and collaboration between US and India teams.

12. Does the role require performance marketing knowledge?

Yes. Strong knowledge of performance marketing and digital advertising is an important requirement.

13. Is client management experience required?

Yes. Candidates should have experience working with clients and managing multiple accounts or stakeholders.

14. What communication skills are required?

The role requires strong communication, presentation, stakeholder management, and client relationship skills.

15. Is experience in a technology or agency environment required?

It is not mandatory based on the provided description, but experience working in a fast-paced, technology-driven, or agency environment is considered a plus.

16. How can I apply for the Manager – Customer Success – Performance Marketing role?

You can apply by clicking the “Apply Now” button below. The button will take you to the relevant company application page.