Customer Experience Executive

Datastraw Technologies is seeking a Customer Experience Executive to join its remote team. This role is fundamental to managing customer support operations for D2C brands, handling customer interactions, resolving queries, and driving retention.

The selected candidate will interact directly with customers, understand their requirements, and provide timely assistance throughout their journey. You will handle a mix of customer support and sales activities, utilizing the company’s calling system to ensure a smooth, seamless experience across multiple brand processes.

The position requires comfort with calling-based work, blended customer support, and target-driven execution. Candidates can operate remotely with a reliable personal laptop and stable internet connection.

Key Responsibilities

1. High-Volume Calling & Lead Management Handle around 150–200 calls daily through the company’s calling system, connecting with company-provided leads and existing customers to understand requirements.

2. Blended CX & Sales Operations Work in a blended customer experience and sales process, managing both support queries and sales-related calls, including product guidance and objection handling.

3. Cart Abandonment & Retention Make abandoned cart calls to follow up with customers who didn’t complete purchases, and conduct feedback and retention calls to encourage repeat business.

4. Query & Order Assistance Assist customers with general queries related to products, orders, payments, delivery, returns, and replacements.

5. CRM & Performance Tracking Update customer details, call records, and follow-ups accurately in the CRM while meeting assigned calling, quality, and performance targets.

Skills Required

Candidates applying for this position should possess the following skills:

• Core Communication: Good spoken English and Hindi, active listening, and a customer-friendly approach.

• Customer Interaction: Voice process expertise, telecalling, telesales, persuasion skills, and objection handling.

• Operational Skills: Problem-solving, multitasking across varied processes, and target-driven focus.

• Technical Literacy: Basic knowledge of computers and CRM tools.

Eligibility Criteria

• Open to freshers as well as candidates with 6+ months of experience in customer support, customer service, telecalling, telesales, retention, or voice processes.

• Comfort with a blended CX and Sales process, daily targets, and dynamic business requirements.

• Educational background: Graduation in any discipline.

Work From Home Requirements

• This position offers flexible remote work options.

• Candidates must have a personal laptop/desktop, a working webcam, and a stable internet connection.

Working Hours & Days

• Full-time role working 6 days a week, Monday to Sunday, with 1 rotational weekly off.

• Shift Timings: Any 9-hour shift scheduled between 9:00 AM – 9:00 PM IST.

Salary

• INR 18,000 – INR 20,000 per month (Based on experience and performance).

Number of Openings

• Multiple openings available for this role.

Start Date

• Immediate to standard corporate joining timeframe.

About Datastraw Technologies

Datastraw Technologies is an outsourcing company that partners with D2C brands to manage their customer support operations. We deploy dedicated customer support teams that handle interactions, resolve queries, provide timely assistance, and ensure a smooth and seamless customer experience across every stage of the buyer journey.

Why Join Datastraw?

• Work remotely while gaining valuable experience in customer-facing operations.

• Develop practical skills across customer support, sales, relationship management, and retention.

• Work with diverse D2C brands and gain exposure to varied customer interaction processes.

• Get hands-on experience with modern technology and AI-enabled customer experience tools.

• Strengthen your communication, problem-solving, customer handling, and business skills.

Who Can Apply?

This role is suitable for professionals with experience in:

• Customer Support & Service Operations

• Telecalling & Telesales

• Voice Processes & Retention Management

• Freshers looking to start a career in customer experience

Selection Process

• Resume Screening

• HR & Communication Round (English/Hindi assessment)

• Operations Interview

• Final Offer Review

Education Qualification

• UG: Any Graduate

Important Documents

• Passport-size Photograph

• Government-issued ID Proof (e.g., Aadhaar Card or PAN Card)

• Education Certificates & Degrees

• Previous Employment Experience Letters & Pay Slips (if applicable)

How to Apply

• Review the job specifications, shift timings, and remote work requirements carefully.

• Click on the Apply Now link on the official recruitment portal.

• Complete your profile registration with updated contact details.

• Upload your updated CV highlighting your communication skills and customer service orientation.

Frequently Asked Questions

• Is this a remote work opportunity? Yes, this is a fully remote work-from-home role.

• What is the salary package? The salary ranges from INR 18,000 to INR 20,000 per month.

• What are the shift timings? Any 9-hour shift scheduled between 9:00 AM and 9:00 PM IST, working 6 days a week with 1 rotational weekly off.

• Can freshers apply? Yes, freshers are welcome to apply alongside candidates with experience in voice processes or telecalling.